You have a question? Please consult the Frequent Asqued Questions (FAQ).
If you don't find your answer, please contact us:
by email: info@noseparis.com
by phone: +33 1 86 47 72 76
Nose ship perfume by international airfreight and by La Poste for the services Colissimo Expert and Chronopost Classic to more than 75 countries.
To know more, please consult the Frequent Asked Questions (FAQ)
To know more about returns and refunds, please consult Terms and Conditions of Sales, section 6 Right to and period of withdrawal.
Nose proposes an olfactive diagnosis where 5 perfumes will be proposed among a list of 500 curated ones.
Do the diagnosis
Nose proposes an olfactive diagnosis where 5 perfumes will be proposed among a list of 500 curated ones.
Do the diagnosisI am looking for a brand or one of its products
If you are looking for a product whose brand you know, go to the "BRANDS" section and select the type of product you are looking for (perfume, cosmetics or home). Then select the brand of product you are looking for and select the product you want more information about.
I am looking for a category of products (e.g.: bestsellers, products by season, by olfactory family, etc.)
If you are looking for a specific product category, go to the "Shop" tab and select the relevant product category (Perfumes, Cosmetics or Home). You will then be able to see the "Bestsellers" of the chosen product category, the rankings by olfactory family and by season. The “Search in the store” space at the bottom of the Store page also allows you to refine your search by combining these different criteria (brand, gender, product category, olfactory family and season).
How to subscribe or unsubscribe from the NOSE newsletter?
You can subscribe to the Nose newsletter at the bottom of each page by entering your email address in the “Subscribe to newsletter” space.
You are automatically subscribed to the newsletter when you carry out an olfactory diagnosis or buy a product on our website; however, you can object to this by following the information displayed.
To unsubscribe, simply log in to your customer account and go to the “My Account” section, under the “My preferences” section.
You can also unsubscribe by clicking on the link at the bottom of each email from NOSE or by sending an email to info@noseparis.com.
What is the difference between selective perfumery and niche perfumery?
Niche perfumery is commonly defined as designer perfumery, poorly distributed and commercial, and using sought-after raw materials (originality, quality, etc.). Selective perfumery is not necessarily of lower quality or necessarily less expensive. It is simply governed by different commercial principles and prerogatives.
Top/heart/base notes
Perfumes are made up of several scents called “notes”. They are divided into three categories according to their volatility: top notes, heart notes and base notes. The top notes are the most volatile, they only stay on the skin for a few minutes. These are often citrus, spices and aromatic notes. Heart notes usually appear a few moments after the top notes. They often consist of floral notes. As for the base notes, they constitute the least volatile elements of the perfume, so they are the last to be noted. They can remain on the skin for several hours or even several days on clothing. They may contain, among other things, powdery and woody notes or accords.
Family stories…olfactory
Perfumes are classified among 7 olfactory families according to the notes that compose them:
FLORAL:
Floral perfumes contain a large amount of floral notes present in both top notes and heart notes. These can sometimes be associated with fruity notes. Floral fragrances built around a single flower are called “soliflores”.
CITRUS:
These are citrus scents; i.e. with a high concentration of citrus fruits. They can be combined with floral and/or spicy notes. This is the case, for example, for the majority of Colognes.
ORIENTAL:
Oriental perfumes contain warm notes such as patchouli, vanilla, amber, musk and woody notes. These are often combined with floral heart notes.
FLORIENTAL:
A floriental perfume contains floral top notes combined with vanilla, tonka bean, sandalwood and/or musk. Unlike oriental perfumes, florientals do not have patchouli.
CYPRUS:
Built around an accord composed primarily of patchouli, bergamot and oakmoss, chypres can also contain green or spicy notes. On the other hand, the latter do not contain vanilla unlike oriental perfumes.
FOUGERE:
This family designates rather masculine perfumes. It contains notes of lavender, oakmoss and/or tonka bean, and may have other aromatic notes (mint, thyme, rosemary, etc.).
WOODY: Woody perfumes contain a significant amount of woody notes in the base notes, such as cedar, vetiver, sandalwood... However, they do not feature patchouli.
Not necessarily. Indeed, the perfume is above all mixed with a base. This can take several forms: water, alcohol, wax, cream, etc. Alcohol is a base chosen for its neutrality, it allows the perfume to quickly diffuse as it evaporates.
The difference is in the concentration of perfume extract: the stronger the concentration, the more expensive the perfume will be and the less you will need to use to perfume yourself. We therefore have, from the most concentrated to the least concentrated: perfume (or perfume extract) whose concentration of essential oils exceeds 20%, eau de parfum (10-20%), eau de toilette (8- 10%) and eau de Cologne (less than 8% essential oils). However, there are brands that use the term "Cologne" for commercial reasons when their products are in fact eau de toilette.
There is no difference between the juice contained in a Spray and in a Splash, only the means of diffusion differs. It's up to you whether you prefer to apply your perfume straight from the bottle (splash) or whether you prefer to spray it (spray). However, sprays allow the top/heart/base notes of the perfume to appear better.
Where to wear perfume?
We advise you to use perfume on warm areas of the body, where the skin is thin. You can put it on the inside of the wrists, behind the ears, on the back of the neck, etc. You can also lightly perfume your clothes or hair by spraying from a distance. Avoid perfuming the back of your hand and do not rub your wrists after perfuming them!
Add more to smell more?
Do you want to leave a trail in the street after your passage? To make your perfume last longer, apply a perfume-free body cream or the body lotion of your perfume before applying perfume: hydrated skin will retain perfume molecules better. If you no longer smell your perfume during the day, this does not mean that those around you do not smell it, your nose may simply have gotten used to it.
Conservation question: where and how?
Some say that it is possible to keep an unopened perfume for several years. What is clear is that the longer you keep a perfume, the more the top notes fade. If it is opened, it is recommended to use it within a year. In any case, to optimize your chances of keeping it for a long time, keep it away from light, humidity and heat.
Raw materials: natural vs. synthetic
By definition, natural molecules are composed of chemical molecules. There is often a negative connotation linked to the use of synthetic materials. Contrary to popular belief, a perfume containing synthetic raw materials is not of lower quality than a perfume using natural compounds, quite the contrary. Almost all perfumes contain it. Certain natural materials are prohibited by European and global standards… Synthesis therefore allows us to get closer olfactorily to these materials. A note of lily of the valley, for example, cannot be obtained for technical reasons from the extraction of the flower. Other materials, such as musk, ambergris or civet are prohibited due to their animal origin.
Does using coffee seeds “neutralize” the sense of smell?
When you smell several perfumes, there comes a time when you are no longer able to clearly distinguish the different notes: your nose is saturated. Smelling a few coffee beans between flavors helps “neutralize” your sense of smell. You can also breathe fresh air, this will oxygenate your nasal walls.
What are the different qualities of wax?
There are three types of waxes: animal, vegetable and mineral waxes. Beeswax is a wax of animal origin. Very expensive, it is considered a luxury wax. Its combustion does not produce smoke or soot, and leaves a mild and discreet odor. Paraffin is a wax of mineral origin. It is a by-product of petroleum obtained by refining and today makes up a large majority of candles. It allows the candle to melt at low temperature. Finally, waxes of plant origin can be made from soy, palm, rice or copra. Natural, they allow good combustion and last a long time.
What is the difference between wooden and cotton candle wicks?
The wooden wicks create a slight crackling sound when burning, reminiscent of a fireplace fire. Their combustion lasts as long as cotton wicks, and sometimes even longer. Just like cotton wicks, you can trim them to maintain them.
How to properly maintain your candle?
To get the most out of your candle, follow the following tips:
Leave it on until its entire surface has become liquid.
Avoid burning it for more than 3 hours in a row during the first third of the candle, then for 1 hour to 2 hours the following times. Do not hesitate to refocus the wick when the wax is still hot.
Cut the wick regularly so that it does not exceed 6mm. This will prevent it from spreading smoke. Keep it away from drafts and away from curtains. Preferably place it on a support (plate, tray, etc.).
How do the rods work (e.g. Linari brand and products)?
Some home fragrance diffusers work with rattan rods. This diffusion technique is called "capilla", because it works by capillary action: the perfume diffuses as it soaks into the stems.
How long does a candle or diffuser last?
The burning time of a candle depends on several factors: the size and height of the candle, the quality of the wax and the wick. Here are the average durations based on different candle sizes:
small (70g): approximately 30h
medium (190g): 50h-60h
large (300g):70h- 90h
very large (+1500g): + 150h.
For diffusers, they can spread the scent for about 6 months. However, this duration may be longer depending on atmospheric conditions. On the other hand, low humidity, low pressure and/or high temperature can decrease evaporation time. You can, if you wish, interrupt the diffusion of the fragrance by removing the stems and closing the bottle with its lid.
How to determine your skin type?
There are 4 types of skin, depending on the amount of sebum it produces: dry, combination, normal and oily. Here is some information that can help you define your skin type:
Dry skin gives a feeling of tightness and reacts more strongly to aggression. They lack hydration and tend to wrinkle sooner.
Combination and normal skin: normal skin generally does not have imperfections, is soft and uniform. They have small pores and are neither too oily nor too dry. When sebum production is a little greater in the “T zone” (forehead-nose-chin), it is combination skin.
Oily skin secretes a greater quantity of sebum, giving it a shiny appearance, particularly in the “T zone”. They may also have acne and enlarged pores.
What is a serum? What is the difference with a moisturizer?
A serum is used as a facial treatment. More concentrated in active ingredients and more liquid than a cream, its texture allows it to penetrate quickly and deeper into the skin. It is generally used as a one-off treatment of 28 days (time necessary for cell renewal) and is applied directly to the skin before moisturizing cream.
What is the order of application of facial treatments?
To take care of your skin, you must use treatments in a specific order:
Cleanse: In the morning, start by cleansing your skin. For this there are different types of cleaners: in the form of milk or cleansing water, gel or even cleansing foam.
Tone: You can apply a lotion to tone or purify your skin after cleansing it
Moisturize: Several products exist to hydrate your skin. Among them, the serum, more concentrated than the moisturizer, can be applied alone or before your day cream. Finally, if you wish, you can also apply an eye cream.
In the evening, remove makeup from your eyes and face to eliminate all impurities accumulated during the day. You can use makeup remover milk or water. To moisturize your skin, apply your serum and/or night cream as well as your eye contour treatment.
Should I use a different cream during the day and night?
The skin's needs are different during the day and night. It is for this reason that it is advisable to use a different cream for the night. During the day, your skin needs to be protected from external aggressions. In the evening, it regenerates. Night creams allow you to improve cell renewal.
Why create a profile?
Creating your profile is an essential step in carrying out your diagnosis. Your profile information such as age, gender, and country will also be used to establish your olfactory diagnosis. Even more, creating your profile allows you to consult your information shared on the website and/or during your visit to our store at 20 rue Bachaumont 75002 Paris.
How do I create my profile?
To create your Nose profile, go to the home page and click at the top of the page, on “Start the diagnosis”, or on the man at the top right of the same page.
Choose from these two identification methods and provide the required information accordingly (your email address and password, your profile and your preferences).
Once completed, you will be able to access your diagnosis (notes and preferred families) from which you can receive your recommendations.
The diagnosis… how much does it cost?
There is no charge! To be able to carry out the diagnosis, you will only need to create a NOSE account specifying the requested information as well as your preferences.
Once this information has been provided, you will be able to discover your diagnosis and order your sample kit (with the 5 recommended perfumes as samples) for €12 (excluding delivery and export costs). The €12 will be refunded to you on your next purchase using a coupon code.
How does our NOSE diagnostic tool work?
Are you looking to change up and find a new scent? Our NOSE diagnostic tool will allow you to get there in 4 steps:
My diagnosis: create your profile and indicate your olfactory preferences
My recommendations: thanks to your diagnosis, we offer you 5 perfumes. You can try these perfumes offered by ordering their samples.
My evaluations: After ordering and receiving your samples, you will be able to evaluate them on a graduated scale of -5 (I don't like), 0 (neutral), +5 (I like). Otherwise, you can always come and try them directly in store.
My favorites: In this section will appear the products having obtained the best evaluations.
For legal purposes, we are required to inform you that the creations we offer you are in no way equivalent to those you have provided.
I value my personal data!
Nose is committed to keeping your data secure. In particular, Nose does not transmit your data to commercial partners. For more details, you can consult our Privacy Policy. You can also contact customer service by email at info@noseparis.com or by telephone at +33 (0)1 86 47 72 76.
How many times can I do the diagnosis?
You can do this as many times as you want. Only different information or your evaluations can alter and modify your recommendations. So, as soon as you try perfumes ordered or in store, new, ever more precise recommendations will be offered to you thanks to a self-learning model. One more reason to stop by the store!
How do I access my NOSE account?
If you already have your Nose customer account, go to the guy at the top right of the home page. You can then log in by email, providing your username and password.
Can I change my personal information?
You can change your personal information at any time. To do this, click on the man icon at the top right of the site, then modify your data by clicking on “My account” and “My profile”.
Oops I forgot my password...
If you have forgotten your password, simply access the “My Account” section, located in the menu bar at the top left, then click on the “Forgotten password” icon. Enter your email address then validate. You will then receive an email from Nose allowing you to change your password by following the instructions provided. The composition of the new password selected must comply with the instructions provided.
Try before you buy?
Trying a perfume is possible by ordering its sample. Once in hand, it is important to take your time to try it so that you can fully benefit from its evolution over the hours. Too many perfumes are tried quickly and this often creates dissatisfaction or missed opportunities. Perfumes have different top, heart and base notes, varying over minutes and hours (olfactory pyramid). It is therefore important to try it on your skin and measure its progress. Important: we specify however that NOSE reserves the right to cancel any order of samples beyond a use intended for the discovery of the perfumes ordered (e.g. order greater than 2 samples of the same perfume and/or any order of more than 10 samples).
I want to buy a product online…
To order products, log in to your NOSE user account. Once you find the product you want to purchase, add it to your cart. Click "Go to cart" if you have finished shopping and to complete your order. Otherwise, click "Continue shopping".
Do I need to do the diagnosis to place an order?
If you do not have a NOSE account, you can still place an order. However, you will need to register quickly by specifying your email and password. You can order easily and carry out your diagnosis whenever you want, by logging into your user account.
Finally I changed my mind. Can I cancel?
To avoid any additional steps, we advise you to carefully check the products in your basket, as well as the total amount before validating and paying for your order. Once the order is confirmed, unfortunately we will not be able to cancel it and you will have to wait to receive the products to exchange them or get a refund, within the limits of the General Conditions of Sale.
What's in my basket?
You can view the products you have added to your basket at any time by clicking on the “My basket” tab, at the top right of your page. The number in parentheses tells you the number of articles present in it. By accessing your basket you can also delete products and modify the quantities you wish to order.
Is online payment secure?
You can pay for your purchases on NOSE with complete confidence thanks to our secure payment tool. When paying, you will be redirected to a page hosted by BNP Paribas' secure payment server. Furthermore, NOSE uses SSL cryptography technology to securely store and transmit your banking and personal details. Your payments are also secured by the Verified by Visa, COMODO Authentic Site, and MasterCard Secure Code systems. Following your order, you will receive a confirmation email, verifying that the billing address you have registered matches the address linked to your credit card.
Cash, credit card or Visa?
On the website, NOSE accepts Visa, MasterCard and AMEX cards but does not accept bank checks. NOSE also accepts payments via Apple Pay or Google Pay, as well as payments by PayPal from 80€ including VAT of purchase.
Delivery methods
When ordering, depending on your country of delivery address, you have the choice between the following delivery methods:
Pickup: collection from the store located at 20, rue Bachaumont 75002 Paris
DHL: express delivery time according to the times indicated in the delivery methods
You can consult delivery methods and times by country (with prices and minimums for free delivery) on the page Delivery methods.
For the Colissimo service, taking into account the constraints linked to the category of products shipped (perfumes are considered a dangerous material because of alcohol), NOSE is obliged to only deliver to countries covered by the road transport of La Job.
For pick-up, the cost is free and the time is at your convenience during the store's opening hours.
Where is my package?
Once your order is prepared and sent, a package number will be sent to you by email. You can then follow the status of your order by logging into your user account, in the “My purchases” section.
An autograph for the reception?
For security reasons, we will ask for a signature to ensure that you have received your order. If you are absent, you can collect your package at the post office with your delivery notice within the time limit specified on the same notice.
SOS package in distress: my package has still not been delivered or arrived broken
Your packages are insured against theft and accidental damage from the moment they leave Nose to your home. Once it has been delivered to the agreed address and you have signed for receipt, it will no longer be insured. If unfortunately your order does not arrive, or arrives broken, send us an e-mail to info@noseparis.com telling us the problem as well as your order number so that we can resolve the problem as quickly as possible.
There is an error: This is not the product I ordered
If the product you received is not the one you ordered, send us an e-mail to info@noseparis.com specifying the problem as well as your order number, so that we can resolve the problem as soon as possible. more quickly. For this, you can refer to the General Conditions of Sale.
To find out more about returns and refunds, please consult the General Conditions of Sale (CGV), section 6 Rights and Withdrawal Periods.
the largest multi-brand beauty store in France
+800 fragrances from +80 brands including :
recommended in more +60 city guide
+ 800 fragrances from +80 niche brands
but also home & cosmetics.
100% authentic products & official reseller
official French price for :
Creed, Maison Francis Kurkdjian, Kilian,
Marc Antoine Barrois…
VAT free for non European country
free express airplane delivery with DHL above
€167
all informations available here.
+200 gifts offered with purchase by over 50 brands!
Creed, Maison Francis Kurkdjian, Kilian, Diptyque,
Éditions de Parfums Frédéric Malle & much more
to discover here.